The Right Referral

Sometimes just the right referral can mean everything to a client.
Staff recall the day a 76-year-old veteran came into the office. He’d moved to the Waterford area from a Southern state, and was having a hard time getting prescriptions filled.
Staff referred him to a local VFW contact that is trained to help Veterans and work with VA benefits. After a few weeks, he came back to Open Door.
“He was ecstatic,” remembered Pam Kozak, client services. “The Veterans Offices had not only helped him with the prescriptions, they found him an apartment, got him a new mattress and given him a new TV.”  Open Door continues to help him with food, clothing and houshold items to ease his life.